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Downtime

Storefront is unavailable

May 31 at 08:21am BST
Affected services
Big Green Egg - Storefront

Resolved
May 31 at 01:42pm BST

Storefront services have returned to full function. Engineering will continue to monitor the affected areas to prevent future outages.

Updated
May 31 at 10:05am BST

Storefront is now online but may have degraded services. Monitoring.

Created
May 31 at 08:21am BST

We are currently investigating an issue with the DNS and Firewall security configurations, which is causing failures between our storefront and upstream services. We will provide an update when there is a change in the status of the issue.